Frequently Asked Questions

On this page, you will find a list of frequently asked questions about the MyNCIB app.

Q.Is my username and password the same for the MyNCIB App and the MyNCIB Portal?

Q.How do I register?
A.In order to register you must have an active policy with us. To create your own account, you must enter your policy number, cell phone number, as well as the email you have on file with Nickel City. If you do not have your policy number or require any further assistance, please call 705-566-6715 and our support team will assist you.

Q.How do I set my password?
A.You must choose a password that contains 7 characters, 1 number, 1 upper case, and 1 lower case.

Q.What if I forget my password?
A.You have 3 attempts to enter your password. If you fail on the 3rd attempt, please select “Forgot your password?” You will then enter your username and email. A verification code will be sent to your email. Once you enter the verification code on the app, you will be prompted to change your password and create a security question that only you would know.

Q.What is my policy number?
A.Your policy number can be found on your insurance policy documents or on your liability pink card. Please use the full policy number as shown on your insurance documents or liability pink card. If you can not find your policy number, please feel free to contact us and we will provide it to you.

Q.What does CSR mean?
A.CSR is your Customer Service Representative aka your insurance broker.

Q.Does it matter which internet browser I use?
A. Our web portal works best with Google Chrome and Mozilla Firefox web browsers. If you are experiencing issues while using an alternate web browser, please try with one of our preferred web browsers.

Q.What information is shown online?
A.We provide a snapshot of your current in-force policies, insurance coverages, and your digital liability pink cards. When you create your account, we will receive an alert to upload your current term policy document and your renewal to your MyNCIB account. Your policy documents provide full details of your coverage and will ultimately determine your insurance coverage. If you have questions, please feel free to contact us.

Q. How can I access my policy documents on the MyNCIB app?
A. To access your policy documents on the app, once you sign in, from the Home page select Documents, select the Policy Documents Folder then select the appropriate policy document you wish to view. You can view, save or send these documents directly from the app.

Q. How will I know my broker received my change request?
A. You will receive an automated email receipt to advise you that your request has been submitted to your broker.

Q. When can I expect my broker to reach out regarding my claim or change request?
A.Our brokers will get back to you regarding your request or claim as soon as it is fully reviewed. For further questions, please contact your broker.

Q. When will I see the changes I made to my account?
A. You will see the changes you made to your account once the changes are reviewed and completed by your broker. Once completed, the change(s) have to download to our system in order for your account to update. For further questions, please contact your broker.

Q. Can I see the details of both my home and auto insurance?
A. Yes, you can view the details the app provides on all of your policies. If your policy is not showing, please contact our office for support.
Q. Can I report a claim for both home and auto?
A. Yes, you can report separate claims for both your property policy and auto policy on both the app and the portal.

Q. Not all my coverages and information are showing up on the app?
A. The app and portal only provide a snapshot of your policy information, however, you can view a full copy of your policy documents in the policy documents folder. These documents provide full details of your coverage and will ultimately determine your insurance. If you have questions about your coverage please feel free to contact us.

Q.I am having difficulty registering.
A. If you are having difficulty registering your account, please feel free to contact us so we can activate your account for you.

Q. What if I still have questions?
A. Please email us at

Q. Where can I review the security & privacy policy?

Q. Where can I review the terms and conditions?